Returns & Exchanges
At Chapters Bookstore, we want you to feel as confident in your wardrobe as you do in your library. If your fashion finds aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with original tags.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the original, unworn garments with all Chapters tags attached into the reusable shipping bag or a sturdy box of your choice.
Attach the Label
Download and print the prepaid shipping label provided via email and secure it firmly to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing